As a customer, you have responsibilities both to your mover and yourself. They
include:

  • Reading all moving documents issued by the mover or broker.
  • Being available at the time of pickup and delivery of your shipment. If you are not
    available you should appoint a representative to act on your behalf.
  • Promptly notifying your mover if something has changed regarding your shipment
    (i.e. move dates, additional items).
  • Making payment in the amount required and in the form agreed to with the mover.
  • Promptly filing claims for loss, damage or delays with your mover, if necessary

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